How do I contact fenixgear.com?

• By telephone:
  Toll Free: 1-877-336-4987
  Telephone Hours of Operation:
  Monday - Friday, 9:00am-4:00pm Eastern Time
• By Email:
  inquiry@fenixgear.com  / Customer Service
• By Mail:
  38 William Street
  Amityville, NY 11701

What information do I need to provide fenixgear.com when I call, email or fax?

• Invoice Number
• E-mail address / Contact information
• Customer Name

Does fenixgear.com have a walk-in store where I can physically pick-up my merchandise?

We do not have any store. All orders are placed online and shipped via USPS and UPS.

What is the standard return policy for fenixgear.com products?

If you are not satisfied with the products from FenixGear.com, you may ship the merchandise back to the address below in a trackable shipping method (Fedex, UPS, DHL, USPS, etc.). Simply send us your

Tracking info
Customer information
Invoice Number
via email to: RMA@fenixgear.com, there is no RMA form to fill out. We will refund your account once the merchandise is received.
Notice: Any product that is returned without all original packaging and accessories, including the retail box, manuals and all other items originally included with the product. 20% restocking fee applies to open package or damaged package items

Does Fenixgear.com offer a money-back guarantee?

Yes, Fenixgear offer 30-day money-back guarantee. We are so confident with these products we offer a 24-Month warranty on all Fenix flashlights as well. Simply ship back your product to the address below, your light will be returned fully functional. The exterior finish is not covered as this is cosmetic and does not affect the function. If your model is discontinued, we may issue you store credit or offer you a newer model of equal or greater value. We reserve the right to issue a refund in lieu of a replacement. Return the merchandise to:

Casual Home Worldwide, Inc
38 William St
Amityville, NY 11701
Att. Customer Returns

Does Fenixgear.com know the estimated time of arrival for out-of-stock merchandise?

Yes, to server our customers, we would love to provide all the information through our customer service and our website. For the estimated time of arrival for out-of-stock merchandise information will be posted on our Home webpage

How can I know which product fits my need most?

We provide detailed description about each product on our website. Furthermore, we have review function for customers to discuss the products.